1. Overview
This Privacy Policy explains how Civico1314 / Memories Artco ("Civico1314," "we," "us," or "our") handles personal information when you visit Civico1314.com, contact us, request a free sample, submit a photograph by email, ask for a quote, or do business with us.
Our website is primarily intended for funeral homes, monument companies, and other business customers. The website contact helper is designed so that the information you type into it is processed in your browser: it prepares inquiry text for you and opens your email application rather than posting your entries to a website form server.
2. Information We May Receive
Depending on how you interact with us, we may receive:
- Business contact information, such as your name, company, work email address, telephone number, and job-related contact details.
- Inquiry and order information, including messages, requested products, sizes, quantities, shipping information, quote details, invoices, and related correspondence.
- Photographs and artwork you provide for a sample or memorial portrait, including any instructions for cropping, restoration, editing, or production.
- Technical information that may be recorded by our hosting provider or other services involved in delivering the website, such as IP address, browser or device type, requested pages, timestamps, and security logs.
- Email metadata when you contact us by email, such as sender and recipient addresses, time sent, subject line, and message-routing information.
Please do not send passwords, payment-card details, government identification numbers, medical records, or other unrelated highly sensitive information through the website inquiry helper or ordinary email.
3. Website Contact Helper
As currently configured, the contact helper on our website does not submit the contents of its fields to a Civico1314 web server. When you choose to prepare an inquiry, the page validates the required fields locally, attempts to copy the inquiry text to your clipboard, and opens an email addressed to us. You decide whether to paste, review, edit, and send that email.
Your browser, operating system, clipboard service, and email provider may process information when you use those functions. Their practices are governed by their own privacy terms.
4. Memorial Photographs and Customer Materials
If you email us a photograph or other material for a free sample, proof, quote, or order, we use it to evaluate, edit, produce, fulfill, support, and document the requested memorial portrait or related service. A photograph may contain information about living people as well as information or imagery relating to a deceased person.
Only send images and materials that you are authorized to provide to us for the requested work. We may use service providers that support email, file handling, production, shipping, or business administration, and those providers may process information on our behalf as needed to provide their services.
5. How We Use Information
We may use information we receive to:
- respond to inquiries and communicate with business customers;
- prepare samples, quotes, proofs, orders, shipping arrangements, and customer support;
- perform requested photo editing or restoration;
- maintain business, accounting, warranty, and transaction records;
- protect our website, systems, customers, and business from misuse, fraud, or security threats;
- comply with applicable legal obligations and enforce our agreements; and
- improve our products, services, and customer experience using information we are permitted to use.
8. Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing requested services, maintaining order and warranty records, meeting accounting or legal obligations, resolving disputes, and protecting our business. Retention periods can vary depending on the type of record and the relationship with the customer.
9. Security
We use reasonable administrative, technical, and organizational measures appropriate to the information and our operations. No website, email system, storage method, or transmission method can be guaranteed to be completely secure. Ordinary email is not an appropriate channel for passwords, payment-card details, or other highly sensitive information.
10. Cross-Border Processing
We serve customers in the United States, Canada, and other locations. If you contact us or place an order, information may be processed in the United States and in other locations where you, we, or the service providers involved in email, hosting, production, or delivery operate. Privacy protections and government-access rules can differ by location.
11. Your Privacy Choices and Rights
Depending on where you live and which privacy laws apply to our business and the information at issue, you may have rights concerning personal information, such as asking to access, correct, or delete certain information, or asking questions about how it is handled.
To make a privacy request, email hello@Civico1314.com with the subject "Privacy Request." We may need to verify your identity or authority before completing a request, and legal exceptions may apply.
As currently configured, this website does not use customer inquiry information for cross-site behavioral advertising. If our data practices materially change, we will update this policy and any required privacy controls.
12. Children
This website is intended for business customers and is not directed to children. Please do not use the website to submit personal information from a child for an unrelated purpose.
13. Changes to This Policy
We may update this Privacy Policy as our website, services, or legal obligations change. The "Last updated" date identifies the current version. Material changes will apply prospectively unless applicable law requires otherwise.
14. Contact Us
Questions or privacy requests can be directed to:
Civico1314 / Memories Artco
Attn: Victor Lui
hello@Civico1314.com
1-415-9922216
Civico1314.com